Notice of Potential Unauthorized Disclosure of Information for Patients of Magnolia Pediatrics

Magnolia Pediatrics hereby notifies patients and interested parties of a recent security incident so that they can take personal steps, along with the actions we are taking, to reduce or eliminate any potential harm arising from this incident.

On August 23, 2019, Magnolia Pediatrics’ computer network was attacked by a ransomware virus, which encrypted patient data stored on the network.  To the best of our knowledge, based upon an investigation conducted by an outside computer technology vendor, no patient information was removed by an unauthorized party from Magnolia Pediatrics’ computer system as a result of this attack.  However, out of an abundance of caution, we are notifying all patients whose information was stored on the Magnolia Pediatrics network of this incident.  The patient data that was encrypted by the virus included: names, dates of birth, Social Security Numbers, addresses, telephone numbers, insurance information, medical record numbers, and other clinical information, such as treating physician names, diagnoses, laboratory results, medications, patient histories, and dates of service, to the extent such information was stored on the network.

In response to this incident, Magnolia Pediatrics notified the Federal Bureau of Investigations (FBI) and is currently coordinating with them in their ongoing investigation into this incident.  Magnolia Pediatrics has also taken the following steps to protect the data stored on its network and to prevent similar incidents from occurring in the future:

In addition to the steps Magnolia Pediatrics is taking, we recommend you take the following steps to protect yourself from potential harm from this incident:

  • Register a fraud alert with the three credit bureaus listed here; and other credit reports:
    • TransUnion: (800) 680-7289; www.transunion.com; 2 Baldwin Place, P. O. Box 1000, Chester, PA 19016;
    • Equifax: (800) 525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241.
  • Monitor credit card statements, EOBs, and credit bureau reports closely.
  • If you determine that your information has been compromised, notify your local law enforcement agency to assist in further investigation.  Additionally, if you suspect identity theft, contact the Federal Trade Commission at 877-ID-THEFT (877-438-4338) or www.ftc.gov and the Louisiana Attorney General’s office at 800-351-4889 or www.ag.state.la.us

We deeply apologize for any inconvenience or concern this incident has caused you.  For additional information or if you have any questions, please contact Magnolia Pediatrics directly by phone at (225) 744-4484 or toll free at (833) 894-8542; or by mail to Magnolia Pediatrics, 17038 Commerce Centre Dr., Prairieville, LA 70769, Attn: Lisa Hamner, CCS-P, Office Administrator/HIPAA Privacy Officer.

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